Cancellation policy

PonyABC does not sell subscriptions, pre-orders, deferred purchases or try-before-you-buy. Every order is a single, one-off purchase, so there is nothing recurring for you to cancel.

If you want to cancel an order, this is the page you want. You have 14 days to tell us, starting the day after your order arrives — and if your order comes in more than one parcel, starting the day after the last parcel arrives. Once you have told us, you have a further 14 days to get the items into the post. You do not have to give us a reason.

To cancel, email marketing@ponyabc.co.uk with your order number. Any clear message will do, and you do not need our approval, a returns number or a reply from us before you post.

You pay the cost of posting items back when you have simply changed your mind. If an item is faulty, damaged or not what you ordered, we pay the postage. We refund you within 14 days of the item reaching us, or of you showing us you have posted it, whichever happens first.

The full rules, and the model cancellation form, are in our refund policy. Nothing here reduces your legal rights.

If we ever do offer a subscription or a pre-order, we will set out its cancellation terms here before you can buy it.